It is a common tendency of users shopping online to abandon a failed transaction. This is because most of them may find going through the entire process tedious and time consuming. This hampers the merchant's transaction success rate and also results in customer fatigue. Using Retry button buyers get up to three attempts to complete their purchases successfully.
The Buyer can choose from two categories of option i.e. Retry with same payment option OR Retry with other payment option, both of which have a dedicated radio button. To make this choice, they must simply select the desired radio button and click Retry button.
Often, when a customer shops online and his transaction fails, he has to go through the process of picking products and then making the payment all over again. Retry directly takes customers back to the payment page. It enhances user experience by converting an potential failed transaction to a successful one.
The payment details and bank name are pre-populated for the customers to save time and effort on the customer's part helping him have a speedy shopping experience. Customers using mobile phones or tablets for shopping online with CCAvenue merchant website can also use the Retry option as it is mobile friendly.
CCAvenue strives constantly to improve its merchant and user experience with the aid of its innovative technology. Introducing Retry, CCAvenue intends to give its end customers the comfort of a fruitful shopping experience. The new feature gives online buyers pre-populated data, minimizing the hassle of filling-in data when a transaction fails.